Last updated: 5 November 2023

This Privacy Policy explains how MEHAKIO Group ("MEHAKIO", "we", "us", or "our") collects, uses, and protects your information when you visit https://mehakio.com (the "Site") or otherwise communicate with us.

By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who we are

MEHAKIO Group is an international trading and business development group.

• Head office: Narita, Chiba, Japan

• Regional offices: Hong Kong and Dubai, United Arab Emirates

• Email: contact@mehakio.com

For the purposes of this Privacy Policy, MEHAKIO Group and its related companies in Japan, Hong Kong, and Dubai may each act as data controllers or joint controllers, depending on how you interact with us.

If you have any questions about this Privacy Policy or our data practices, you can contact us at contact@mehakio.com.

2. Information we collect

We collect information in three main ways: information you provide directly, information collected automatically, and information from third-party sources (in limited cases).

2.1 Information you provide directly

When you interact with us, you may provide:

• Contact details, such as name, email address, phone number, company name, and job title

• Business inquiry details, such as your message, project information, or product interests

• Newsletter or update subscription information, such as your name and email address

• Any other information you choose to include when you contact us (for example, through a contact form or email)

2.2 Information collected automatically

When you visit the Site, we may automatically collect certain technical information, for example:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited, time and date of visit, time spent on pages

• Referring site or campaign, if applicable

• Approximate location information based on IP (for example city or country level)

This information is usually collected using cookies and similar technologies (see Section 5).

2.3 Information from third parties

We may receive limited information about you from:

• Analytics providers

• Email and marketing service providers

• Business partners who introduce you to us

In all cases, we process this information in accordance with this Privacy Policy.

3. How we use your information

We use the information we collect for the following purposes:

• To operate, maintain, and improve our Site and services

• To respond to your inquiries, questions, and business requests

• To manage business relationships with customers, suppliers, and partners

• To send you updates, newsletters, or marketing communications (where permitted by law and, where required, with your consent)

• To analyze use of the Site and understand how visitors interact with our content

• To prevent, detect, and address technical or security issues

• To comply with legal and regulatory obligations and respond to lawful requests from authorities

4. Legal bases for processing (EEA and UK visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data under one or more of the following legal bases:

• Consent: for example, when you subscribe to a newsletter or accept non essential cookies.

• Legitimate interests: to operate our business, communicate with you, improve our services, and maintain security, where these interests are not overridden by your rights and freedoms.

• Contract: where processing is necessary to respond to your inquiries or perform a contract with you or your organization.

• Legal obligations: where we must process information to comply with applicable laws and regulations.

5. Cookies and similar technologies

We may use cookies and similar technologies on the Site, for example to:

• Enable basic Site functionality

• Remember your preferences

• Gather statistics on how the Site is used through analytics tools

You can control or disable cookies through your browser settings. Please note that some features of the Site may not function properly if certain cookies are disabled.

If we use third party analytics tools (such as Google Analytics), those providers may set their own cookies and process information according to their own privacy policies.

6. How we share your information

We do not sell your personal information.

We may share your information with:

• Service providers, such as website hosting, analytics, email delivery, customer relationship management, or IT support providers, who process data on our behalf.

• Group companies: MEHAKIO Group entities in Japan, Hong Kong, Dubai, or other locations where necessary for internal administration, business coordination, or to respond to your requests.

• Professional advisors, such as lawyers, accountants, or consultants, where needed for business and legal purposes.

• Authorities: government bodies, regulators, or law enforcement, where we are required to do so by law or to protect our rights and the rights of others.

• Business transfers: in connection with any merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction.

In all cases, we only share information to the extent necessary, and we require recipients to handle your information in accordance with applicable laws.

7. International transfers

Because MEHAKIO Group operates internationally, your personal information may be transferred to and processed in countries outside your own, including Japan, Hong Kong, and the United Arab Emirates, and possibly other countries where our service providers are located.

These countries may have data protection laws that are different from those in your country. Where required by law, we put in place appropriate safeguards (such as contractual protections) to ensure that your information remains protected.

8. Data retention

We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including:

• For as long as we have an ongoing business relationship with you or the organization you represent

• For as long as needed to maintain business records for legal, tax, or regulatory purposes

• For a reasonable period after the end of a relationship to respond to questions or disputes

When we no longer need your information, we will delete it or anonymize it so that it can no longer identify you.

9. How we protect your information

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. Your rights

Your rights depend on the laws of your country or region. Depending on where you are located, you may have the right to:

• Access the personal information we hold about you

• Correct or update inaccurate or incomplete information

• Request the deletion of your personal information

• Object to or restrict the processing of your information

• Withdraw consent where processing is based on your consent

• Receive your information in a structured, commonly used format (data portability), where applicable

Residents of certain countries, including EEA, UK, and Japan, may have specific additional rights under local law.

To exercise any of these rights, please contact us at contact@mehakio.com. We may need to verify your identity before fulfilling your request.

You also have the right to lodge a complaint with your local data protection authority if you believe we have not handled your data in accordance with applicable law.

11. Third-party websites

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or the content of those third-party sites.

We encourage you to read the privacy policies of any third-party websites you visit.

12. Children’s privacy

Our Site and services are intended for business and adult users and are not directed to children under the age of 16.

We do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us at contact@mehakio.com, and we will take steps to delete such information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when the latest changes were made.

If we make material changes, we may provide additional notice, such as by posting a prominent notice on the Site. Your continued use of the Site after changes become effective will mean you accept the updated Privacy Policy.

14. Contact us

If you have any questions, comments, or requests regarding this Privacy Policy or our handling of your personal information, please get in touch with us at:

MEHAKIO Group
Headquarter: Narita, Chiba, Japan

Regional offices: Hong Kong and Dubai, United Arab Emirates
Email: contact@mehakio.com